Returns and Exchanges Policy
30 days return | Free return (FR/BE/NL) | Simplified process
At ChicUndStil, we guarantee a worry-free return experience . Here's all the information on our return policy, how to request a return, and frequently asked questions.
Return conditions
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Deadline : 30 days after receipt of your order.
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State : Items must be new, unworn, with tags and in their original packaging.
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Return costs :
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Free for France, Belgium and the Netherlands (via prepaid label).
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For other countries: return costs are your responsibility.
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How to request a return?
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Contact us via :
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📧 E-mail : info@chicundstil.com (indicate your order number and the reason for the return).
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📞 Phone : (+33) 6 44 65 70 62 (Mon-Fri 9 a.m.-5 p.m., Sat-Sun 12 p.m.-4 p.m.).
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Receive instructions : We will send you a return authorization + a prepaid label (if applicable).
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Return the package : Use the label provided or send it to the following address:
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Refund : After receipt and inspection, your refund will be processed within 7 business days .
Refund Policy
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Methods : Refund to the original payment method or (on request) store credit.
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Deadline : Maximum 7 days after receipt of the return.
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Exceptions :
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Sale items (marked "Non-refundable") → Store credit only.
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Delivery costs are not refunded (except in the event of an error on our part).
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Shipping & Return Tracking
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Recommended : Use a traceable shipping method (we are not responsible for lost returns).
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Processing time : 3-5 working days after receipt.
Frequently Asked Questions (FAQ)
1. Can I exchange an item?
Yes! Return the original item and place a new order for the desired item.
2. What should I do if my item is damaged?
Contact us immediately at info@chicundstil.com with photos of the damage. We will send a free replacement item or issue a full refund.
3. How long will it take to receive my refund?
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Bank card/PayPal : 3-5 working days.
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Bank transfer : 5-10 working days.
4. Where can I track my return?
You will receive a tracking link by email once your return has been processed.
Contact & Support
Questions? Our team is here to help!
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📧 E-mail : info@chicundstil.com
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📞 Phone : (+33) 6 44 65 70 62
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Monday to Friday : 9:00 a.m. - 5:00 p.m.
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Saturday, Sunday and public holidays : 12:00-16:00
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Live Chat (available on site during opening hours).
Why choose ChicUndStil?
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Free returns (FR/BE/NL)
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Fast processing (within 7 working days)
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Flexible solutions (refund or store credit)
Thank you for your trust!
ChicUndStil – Fashion with a personal touch.