Refund policy

At ChicUndStil, we guarantee a worry-free return experience. Below is our return policy, the steps to request a return, and an FAQ.

Return Conditions

Country Return period Cost
Belgium 30 days Free
France 30 days Free
Netherlands 30 days Free


Note: The return period starts as soon as you receive your complete order.

Required condition: items must be new, unworn, with tags, and in the original packaging.

Return fees:

  • Free for France, Belgium, and the Netherlands (via prepaid label).
  • For other countries: return shipping costs are the customer's responsibility.

How to request a return?

1. Contact us at info@chicundstil.com with your order number and the reason for the return.

2. Receive instructions: we will send you a return authorization and, if applicable, a prepaid label.

3. Return your parcel: use the provided label or send it back to the indicated address.

4. Refund: processed within 7 business days after inspection.

Refund Policy

Method: refund to the original payment method or store credit (upon request).

Timeframe: up to 7 business days after receiving the return.

Exceptions:

  • Sale items marked “Non-refundable” → store credit only.
  • Shipping fees are not refunded (except in case of our error).

Shipping & Return Tracking

Tip: use a trackable shipping method. We are not responsible for lost parcels.

Processing time: 3–5 business days after receipt.

Frequently Asked Questions (FAQ)

Can I exchange an item?

Yes. Return the item and place a new order.

What should I do if my item is damaged?

Contact us immediately with photos at info@chicundstil.com. A free replacement or a full refund will be offered.

How long will it take to receive my refund?

  • Credit card / PayPal: 3–5 business days
  • Bank transfer: 5–10 business days

Where can I track my return?

A tracking link will be sent to you by email once your return is processed.

Contact:

Email: info@chicundstil.com

Opening hours:
Monday–Friday: 9:00 AM – 5:00 PM CET
Saturday–Sunday: 12:00 PM – 4:00 PM CET
Holidays: 12:00 PM – 4:00 PM CET